Informativa sui rimborsi

REFUNDS

Once your return is received an inspection will be carried out within 7 working days. You will receive an email post the inspection has been carried out detailing the status of your return. All returned items that have successfully passed the returns inspection will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between banks / payment providers.

Original delivery fees are not refundable and will be deducted from the total refund amount.

Please note the following repacking fees will be deducted from the total refund amount in the event any packaging box / bags / foam is damaged / missing :

  • Packaging Box : £15 per box

  • Packaging Bag / Foam : £3 per bag / foam piece

Please note all products received must be repackaged as received, failure to do so will incur a fixed repacking fee of £55 which will be deducted from your total refund amount. 

No refunds are due in the event your return has failed it's return inspection. In this event our Customer Service Team will email you detailing the reason/s why your return failed its inspection. All failed returns must be collected by the buyer within 15 days of the date of the " failed returns " email. Post 15 days POD STROLLER are within rights to dispose of the items. 

If a discount code has been applied or a sale product has been purchased or customer has been gifted any additional items then the order is only refundable in credit. A credit note is issued within 14 days of the refund being approved, a credit note is only valid for 12 months from date of issue and can only be used on the following websites ; www.urbanpushchairs.com / www.podstroller.com / www.bebylux.com

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact Customer Care on info@podstroller.com

RETURNS

Our returns process is quick and easy, it is designed to help any customer's who have changed their mind to return their order efficiently. Please follow the exact steps below to help our team process your return quickly :

- Email : Contact our Customer Service Team on info@podstroller.com with the following details : 

  1. Complete the subject section of your email with : Return | ( Quote Your Order Number )

  2. Description of why you are returning your order, and a statement confirming that the order has not been opened/used. If you have opened the boxes / tested the items received please ensure your returned items comply with the terms outlined in the section below titled " Packing ".

- Packing : Please follow the steps as closely as possible per the terms outlined below to help our team process your return as quickly as possible :

  1. Repackage any opened product bags and boxes as received.

  2. Reseal all product box/es only with clear packing tape.

- DELIVERY : We recommend all customers to use a courier service which is insured to cover any damage/loss and is signature tracked. Please arrange your delivery to the address below :

POD STROLLER
LOK N STORE
47 MAYLANDS AVENUE
HEMEL HEMPSTEAD
HP2 7FU

IMPORTANT : Before dispatching your returned items, please ensure your order meets the criteria outlined below: 

Deadline : Our return policy lasts 14 days from the date you receive your order, if 14 days have passed since you received your order, then unfortunately we can’t offer you a refund or exchange. Please note if the items are not returned within 14 days of your order being received, then POD Stroller are within rights to cancel your (buyer) Returns claim.

Packaging : Original order invoice must be included with your returned order. All / any exterior packaging and / or interior packaging must be undamaged, unmarked and intact. The condition should be as when received ie brand new. Any tape used except clear packing tape will render that item of packaging unusable and as such will be classed as damaged. Any damaged / missing box/es, bag/s and/or protective styrofoam will incur a replacement fee :

  • Packaging Bag / Foam : £3 per bag / foam piece
  • Packaging Box : £20 per box

Pushchair : has only been tested on a soft carpeted surface, in an environment free from pets / smoke. Any dust / carpet fabric must be removed from the pushchair prior to repacking. 

Car seat : The casing / shell has not been scratched / marked, all stickers on the casing / shell are unmarked / undamaged and that the car seat has not been fitted in a vehicle. 

Isofix Base : The legload security clip has not been removed and the base has not been fitted / secured in a vehicle. 

Any customer unsure on how to repackage their ordered items please contact info@podstroller.com and our Customer Service Team will assist you. Please note all products received must be repackaged as received, failure to do so will incur a fixed repackaging fee of £55 which will be deducted from your total refund amount.

All POD Stroller products are assembled in the United Kingdom. Before your order leaves our distribution centre, it is fully inspected and passed via our strict quality control procedures. We do not dispatch damaged / faulty items. If any damage has taken place in transit to you, It is your duty to reject any item that comes delivered with damaged packaging and inspect the goods prior to signing receipt of the good with the delivering courier company. By signing the delivery receipt you agree that the goods were delivered to you undamaged and intact.