Please read our returns policy carefully to ensure you can proceed with your request as quick as possible.
Our policy lasts 14 days from the date of your purchase, please email firstname.lastname@example.org for further assistance. Before emailing please ensure you read and understand our returns policy and procedure fully. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How to proceed with your Returns:
- Email email@example.com within 14 days of your purchase stating your order number and clarifying your reason for return. By not providing your order number you will delay the returns process. Free returns is only valid for returns that have been notified with 7 days of the date your order was received.
- If you have ordered within UK mainland then Our Customer Care Team will create a courier return label for you, provide you with a Returns Number ( affix this to the top of your box ). In certain instances you may be required to drop your package/s off at your nearest drop off point, this will be your responsibility to ensure. Please do NOT send items back without requesting a returns number first. Failure to do so can result in your returns delivery being rejected or lost. We will not be liable for any returns lost or misplaced that have not followed our process and returns guideline.
- Once your Returns Number has been issued and returns label created you have 14 days to ensure that the items are returned back to POD Stroller. Please note if the items are not returned within 14 days of your returns claim being processed, then POD Stroller are within rights to cancel any return collection/s and cancel your (buyer) Returns claim.
All returns should be sent back to POD Stroller in their original packaging provided with your authorised returns number clearly affixed to the outer packaging. All returned items and accessories must be UNUSED & UNOPENED. It is the senders responsibility that all items are repacked exactly as originally received, incorrectly packing your items can cause or increase the chances of damage to the item/s whilst in transit which you ( the buyer ) are liable for. We do NOT accept returns on used or opened children's safety items ( car seats and/or car seat adapters ) as we cannot guarantee that these items have not been involved in an accident and as such will not be safe to use.
** PLEASE NOTE : Any damage to any internal / external packaging will void a claim for return. Please use bubble wrap/protective packaging to protect the packaging of the items due return. In the event of refusal of a return claim it is the buyer’s ( sender ) responsibility to arrange collection by a courier within 14 days of notification at their own cost. Any refusals not collected within 14 days of notification will be disposed off **
** PLEASE NOTE : Any undamaged items returned that have been incorrectly repacked will be liable for a £55 repacking fee. This will be deducted from your (buyer) original order amount.
All POD Stroller products are assembled in the United Kingdom. Before your order leaves our distribution centre, it is fully inspected and passed via our strict quality control procedures. We do not dispatch damaged / faulty items. If any damage has taken place in transit to you, It is your duty to reject any item that comes delivered with damaged packaging and inspect the goods prior to signing receipt of the good with the delivering courier company. By signing you agree that the goods were delivered to you undamaged and intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
All successfully returned items will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact Customer Care on firstname.lastname@example.org